ENPayments & Shipping
All payments made using the card are processed through the electronic payment platform of “Alpha e-Commerce” of Alpha Bank and uses TLS 1.2 encryption protocol encryption with 128-bit (Secure Sockets Layer – SSL). Encryption is a way of coding the information until it reaches its recipient, who will be able to decode it using the appropriate key.
A majority of orders will leave within 1-4 business days of placing the order and will be delivered straight to you shortly there after. Soon after an order has been placed, you will be receiving a tracking number for your shipment(s)
PAYMENT METHODS
To complete your purchase, we offer the following payment methods :.
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Debit or credit card
Visa, Amex, Discover, Mastercard, JCB and Diners Club.
We use the instant payment portal to process your payment. It is encrypted via the Industrial Payment Card (PCI-DSS) data security standard. The transaction data is stored only for as long as necessary to complete the purchase transaction. Upon completion, the purchase transaction information is deleted.
All direct payment gateways follow the standards set by PCI-DSS as managed by the PCI Security Council, which is a joint effort of Visa, MasterCard, American Express and Discover.
PCI-DSS requirements help securely manage credit card information from our store and service providers.
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Cash on delivery (to Courier):
By choosing COD as the method of payment, you will pay in cash upon receipt of the products you ordered at the place you have indicated to us. Upon receipt of the products you have ordered, you also pay the amount owed to the Courier employee who delivers the order. This method is only available for destinations within Greece.
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SHIPPING METHODS
Orders are usually shipped within 3 business days of being placed. However, orders placed on Friday will most likely be placed on Monday. All orders are shipped with Courier courier company, throughout Greece and abroad.
In case the payment method is cash on delivery (valid only for orders in Greece), there is an additional fixed charge. The amount paid for the shipment of the parcel is valid in any case, whether it is delivered to you by the courier company at your place or you receive your package from the local office of the cooperating courier company.
All shipments within Greece are made with the above charges, except for inaccessible areas, for which you will be informed by phone or by mail for the additional charge.
The arrival time of the products in the majority of areas of Greece is 2-3 working days, except for adverse weather conditions, while if you wish to send with a company that serves you, please contact us at or note it in the comments.
Once your order is shipped, you will receive an email with the unique tracking number of your parcel.
Customs duties: Please note that international orders may incur additional costs from non-EU import taxes. Any customs duties are paid by the importer.
We recommend that you send to a trusted address, as oleasavon is not responsible for any loss or theft of your order. Physical addresses are preferred, as we can not guarantee the security of items delivered to mailboxes or parcels.
RETURN POLICY
If for any reason you have changed your mind about your purchase or if the item you received is defective, damaged or differs from its description on our website, we offer a full replacement for up to 14 days from the date of receipt. To request a replacement please providing us your order number, the reason for your return and (if any) proof / photos of any defects in the product. We will be happy to send you a new one or reimburse you (excluding shipping costs).
For the right of return, the item must be unused in its original packaging (resold). We will review the email you send us and provide you with a Return Warranty (RMA) before sending your product back to us. Make sure that the returned product is carefully wrapped and that you provide a tracking number (if possible) for all returned items, as we can not replace items that have been damaged due to improper packaging and we are not responsible for returning lost or damaged items. our products.
Transportation
You will be responsible for paying your own shipping costs for the return of your item. Shipping costs are non-refundable. If you receive a refund, the refund cost will be deducted from the refund. Any customs duty is paid by the importer.
Depending on where you live, the time it may take to reach you may vary.
Money return
Once we receive your return and it is inspected, we will send you an email to notify you that we have received the returned item. We will also notify you of the approval or rejection of the refund. Please allow us up to 5 working days to process the refund after we receive the returned item. After checking and assessing that it is in acceptable condition, we will credit the amount to the original payment method.
Late returns
If you have not received a refund within a few business days, first check your bank account again. Then contact your credit card company, it may take some time before the formal refund. Then contact your bank. There is often some processing time before sending a refund. If you have done all this and have not yet received your return, contact us.
Exchange (if possible)
We only replace items if they are defective or damaged. If you want to exchange it for the same item.
